Claims

Pacific values the choice you make to place your business with us. In the event you need to make a claim, we want to prove to you that your decision was the correct one.

Our commitment is to:

1. For all losses, when you make a claim with Pacific, you have the advantage of dealing directly with the decision-maker
2. Our dedicated claims division specialises is Public Liability, Fire and Property, Personal Accident and Contingency Lines
3. Pacific has a centralised claims division located in Sydney to handle any claim Australia wide
4. Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues
5. Each section has a dedicated Senior Claims Officer and all staff are specialists in handling claims in their line of business
6. Handle all claims quickly and seamlessly
7. Communicate regularly with our customers as the claim progresses
8. Appoint the right experts for each situation
9. Be the very best at our business, so you can focus on yours
10. Our goals are to deliver prompt, fair, efficient, courteous and helpful service to our customers
11. Pay claims on a timely basis consistent with the General Insurance Code of Practice